RETURN POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions outlined below.

1. Return Period

Eligible items may be returned within 30 days of the date of delivery.

To request a return, please contact our customer service team within the applicable return period and provide your order number and the reason for the return.

Items returned without prior authorization may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the item must generally:

· Be unused and in its original condition;

· Not be damaged or altered after delivery;

· Include original packaging, tags, accessories, and other included components, where applicable; and

· Be returned within the applicable return period.

Certain products may be subject to additional return restrictions due to their nature or applicable hygiene and safety requirements.

3. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided that the item meets the return conditions above.

For eligible change-of-mind returns, the customer may be responsible for the return shipping cost unless otherwise stated on the product page or at checkout.

We recommend using a trackable shipping method when returning an item, as we are not responsible for packages lost during unauthorized or improperly arranged returns.

4. Damaged, Defective, or Incorrect Items

If an item arrives:

· Damaged;

· Defective;

· Incomplete;

· Different from the item ordered; or

· Materially different from the product description,

please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or other information showing the issue. We will review the request and, where the issue is confirmed, may provide an appropriate resolution, which may include a replacement, exchange, or refund.

For confirmed product defects, damage, incorrect items, or items that are materially not as described, we will cover the applicable return shipping cost where a return is required.

5. Items That Cannot Be Returned

The following items may generally not be eligible for return:

· Gift cards;

· Personalized or custom-made items, unless they arrive damaged, defective, incorrect, or materially different from the agreed specifications;

· Items that have been used, altered, washed, damaged, or otherwise changed after delivery;

· Items missing original packaging, tags, accessories, or components where these are required for the return; and

· Any other items specifically identified as non-returnable on the product page or at checkout.

Sale or promotional items are eligible for return unless they are specifically identified as non-returnable on the applicable product page or at checkout.

6. Return Authorization

Before sending an item back, please contact our customer service team for return instructions.

Please do not send products to an address obtained from sources other than our customer service team.

Unauthorized returns may be delayed, refused, or returned to the sender at the customer's expense.

7. Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for the return shipping cost unless otherwise stated.

For confirmed defective, damaged, incorrect, or materially misdescribed items, we will cover the applicable return shipping cost when a return is required.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another applicable exception.

If your return request has been approved, please send your returned item(s) to the following address:

Return Address:

1925 Mission Street
San Francisco, California 94103
United States

Please make sure to contact our customer service team and receive return authorization before shipping any items back. Returns sent without prior approval may not be accepted.

We recommend using a trackable shipping service to ensure your returned package can be safely delivered. Please keep your shipping receipt and tracking information until your return has been processed.

8. Return Inspection

Once your returned item is received, we may inspect it to confirm that it meets the applicable return conditions.

If the returned item does not meet the return requirements, we may be unable to issue a refund or may deduct an appropriate amount from the refund where permitted.

We will notify you if there is an issue with your return after inspection.

9. Refunds

Once your return has been received and approved, we will process the applicable refund.

Refunds are generally processed within 3–5 business days after the returned item has been received and inspected.

The refund will normally be issued to the original payment method used for the purchase.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refunded amount to your account.

10. Exchanges and Replacements

If you receive a defective, damaged, incorrect, or materially misdescribed item, we may offer an exchange or replacement where appropriate and subject to product availability.

If the requested replacement is unavailable, we may provide a refund instead.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before order processing begins. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is no longer available, you may request a return after delivery in accordance with this Return & Refund Policy.

12. Refunds for Refused or Undeliverable Packages

If a package is refused by the recipient or returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, any refund will generally be processed after the returned package has been received and inspected.

Original shipping charges, if applicable, may not be refundable.

Additional shipping costs may apply if the customer requests that the package be shipped again.

13. How to Request a Return

To request a return, please contact us at:

Email: info@hkshouzheng.com

Please include:

· Your order number;

· The item(s) you would like to return;

· The reason for the return; and

· Photos of the item, if the return is related to damage, a defect, or an incorrect item.

Our customer service team will review your request and provide the applicable return instructions.

14. Contact Us

If you have any questions about returns or refunds, please contact our customer service team.

Email: info@lqanswick.com

Please include your order number in your message so that we can assist you efficiently.