SHIPPING POLICY
Thank you for shopping with us. We aim to provide a convenient and reliable delivery experience. Please review the information below regarding order processing, shipping, delivery times, and potential delays.
1. Order Processing
Orders are generally processed within 2–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
2. Shipping Methods and Delivery Times
We currently offer shipping to eligible destinations shown at checkout.
The estimated delivery time is:
Standard Shipping: approximately 7–15 business days after shipment.
Remote Areas: delivery may take approximately 20–30 business days after shipment.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, customs clearance, local delivery conditions, or other circumstances beyond our reasonable control.
3. Shipping Costs
Free standard shipping is available on orders over $49.99 USD, unless otherwise stated at checkout.
For orders below the free-shipping threshold, applicable shipping charges will be displayed during checkout before you complete your purchase.
Any applicable shipping fees will be clearly shown before payment is submitted.
4. Tracking Information
Once your order has shipped, we will send a shipping confirmation email containing the available tracking information.
Please note that tracking information may take some time to update after the carrier receives the package.
If the tracking information has not been updated for an extended period, please contact our customer service team with your order number so that we can assist you.
5. Delivery Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.
Delivery may take longer than the estimated timeframe due to circumstances including, but not limited to:
· Severe weather
· Natural disasters
· Carrier delays
· Peak holiday periods
· Customs clearance
· Incorrect or incomplete shipping information
· Local delivery restrictions
· Other circumstances outside our reasonable control
If there is a significant delay in the shipment of your order, we will make reasonable efforts to assist you and provide available tracking information.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible after placing your order.
We will make reasonable efforts to update the shipping information before the order is processed. However, we cannot guarantee that an address change will be possible after processing or shipment has begun.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
7. Lost, Damaged, or Undelivered Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact us within 24 hours of the delivery status being updated.
We may ask you to confirm your shipping address and provide additional information so that we can investigate the delivery with the carrier.
If a package is confirmed to have been lost in transit, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund, subject to the circumstances of the shipment.
If an order arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.
8. Refused or Returned Packages
If a package is refused by the recipient or returned to us because the recipient was unavailable or declined delivery, any refund will generally be processed after the returned package has been received and inspected.
Original shipping charges, if applicable, may not be refundable.
If you would like the package to be reshipped, additional shipping charges may apply.
9. Customs, Duties, and Taxes
Depending on the destination and applicable local regulations, international orders may be subject to customs duties, import taxes, or other fees.
Any such charges, if applicable, may be the responsibility of the customer unless otherwise stated at checkout.
Customs procedures may also cause additional delivery delays that are outside our control.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before order processing begins. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.
If the order can no longer be canceled, you may be eligible to request a return in accordance with our Return Policy.
11. Contact Us
If you have questions about your order or shipping status, please contact our customer service team.
Email: info@lqanswick.com
Please include your order number in your message so that we can assist you more efficiently.